Shipping policy

Vanya Rituals

Shipping Policy

Effective Date: May 2026  |  Last Updated: May 2026

 

Policy at a glance

Ships from	Bengaluru, Karnataka, India
Ships to	Pan India — all 28 states & 8 UTs
Standard delivery	5–7 business days (metro & major cities)
Bengaluru delivery	3–5 business days
Free shipping	Orders ₹799 & above (most zones)
Order processing	2–3 business days after payment confirmation
Courier partners	Delhivery, Shiprocket, Xpressbees or equivalent
Tracking	Tracking link sent via WhatsApp/email after dispatch
Contact	hello@vanyarituals.com +91-7022557353

 

At Vanya Rituals we are committed to delivering your hair care products safely and on time, anywhere in India. This Shipping Policy outlines how we process, dispatch, and deliver your orders, and what you can expect at every step of the journey.

We ship all orders from our fulfilment center in Bengaluru, Karnataka. Orders are processed Monday through Saturday, excluding public holidays.

 

Delivery timelines are calculated in business days (Monday to Saturday, excluding national and regional public holidays) from the date of dispatch — not the date of order placement.

 

Zone	Order Value	Shipping Fee	Delivery Time
Karnataka	Below ₹799	₹99	3–5 business days
South India	Below ₹799	₹99	5–7 business days
South India	₹799 & above	FREE	5–7 business days
Rest of India	Below ₹799	₹99	5–7 business days
Rest of India	₹799 & above	FREE	5–7 business days
Remote / J&K / NE	Below ₹899	₹120	7–10 business days
Remote / J&K / NE	₹899 & above	FREE	7–10 business days

 

Note: Delivery to remote PIN codes, hilly regions, and union territories (including Andaman & Nicobar Islands, Lakshadweep, and Ladakh) may take up to 12–15 business days. We will notify you if your order falls into this category.

 

3.1 Free shipping threshold

•       Orders of ₹699 and above qualify for free standard shipping across most zones in India.

•       For remote, hilly, or special-category PIN codes, the free shipping threshold is ₹899.

•       Shipping charges, where applicable, are displayed clearly at checkout before payment.

 

3.2 Paid shipping

•       For orders below the free shipping threshold, a flat shipping fee of ₹99–₹120 applies depending on your delivery zone (see table above).

•       Shipping fees are non-refundable unless the return is due to a defective or incorrect product sent by us.

 

•       Orders placed before 12:00 PM IST on a business day are typically processed the same day.

•       Orders placed after 12:00 PM IST, or on Sundays and public holidays, will be processed on the next business day.

•       You will receive an order confirmation on WhatsApp or email immediately after placing your order.

•       Once your order is dispatched, you will receive a shipping confirmation with a tracking link within 24 hours.

•       During sale events, festive seasons, or high-demand periods, processing may take up to 3 business days. We will communicate any delays proactively.

 

Once your order is dispatched, we will send you a tracking link via WhatsApp and/or email. You can use this link to track your package in real time through our courier partner’s website.

•       If you have not received a tracking link within 48 hours of placing your order, please check your spam/junk folder or contact us at hello@vanyarituals.com.

•       Tracking information may take up to 12 hours to update after dispatch.

•       You can also DM us on Instagram or WhatsApp with your order ID and we will share the latest status.

 

We take great care in packaging every order to ensure your products arrive safely and in perfect condition.

•       All products are bubble-wrapped and placed in tamper-proof, eco-conscious packaging.

•       Liquid products (oils) are sealed with additional leak-proof protection.

•       We avoid excessive plastic in our packaging as part of our commitment to sustainability.

•       If you receive a package that appears to have been tampered with or is visibly damaged upon delivery, please photograph it before opening and contact us within 24 hours.

 

7.1 Failed delivery attempts

Our courier partners will make up to 3 delivery attempts. If all attempts fail:

•       The package will be held at the nearest courier facility for up to 5 business days.

•       After this period, the package will be returned to our Bengaluru facility.

•       We will contact you to arrange re-delivery. Re-delivery shipping charges may apply.

 

7.2 Incorrect address

•       Please ensure your shipping address, PIN code, and contact number are accurate at the time of ordering.

•       Vanya Rituals is not responsible for delays or non-delivery due to an incorrect or incomplete address provided by the customer.

•       Address changes after dispatch cannot be accommodated. If you notice an error, contact us immediately at hello@vanyarituals.com before your order is shipped.

 

7.3 Refused delivery

•       If a package is refused at delivery, it will be returned to us. Refunds for refused COD deliveries will not be processed. For prepaid orders, a refund minus the return shipping cost will be initiated after the package is received at our facility.

 

 

While we strive to meet all delivery timelines, certain situations may cause delays beyond our control, including:

•       Natural disasters, floods, or severe weather conditions.

•       National strikes or bandhs affecting courier services.

•       Government-imposed restrictions or lockdowns.

•       High-volume periods such as Diwali, Holi, or major sale events.

In such cases, we will communicate proactively and work with our courier partners to resolve the situation as quickly as possible. Vanya Rituals is not liable for delays caused by force majeure events.

 

•       If your order is marked as delivered but has not been received, please contact us within 48 hours of the delivery status update.

•       If your product is received in a damaged condition, photograph the package and the product immediately and contact us at hello@vanyarituals.com within 24 hours.

•       We will raise a dispute with the courier partner and arrange a replacement or refund as applicable after investigation.

 

For any shipping-related queries, please reach out to us:

 

Email	hello@vanyarituals.com
WhatsApp	+91-7022557353
Instagram	@vanyarituals.official
Business hours	Monday to Saturday, 10:00 AM – 6:00 PM IST
Registered office	Vedic Roots, Bengaluru, Karnataka – 56078, India